Shipping policy

🚚 Shipping Policy – Gaito

At Gaito, we’re committed to delivering your comfort-packed footwear quickly, safely, and transparently. This Shipping Policy outlines how we process and ship your orders across India.

1. Shipping Coverage

We currently ship to all serviceable pincodes across India via our logistics partner Shiprocket. If your pincode is not serviceable, you will be notified at checkout.

2. Order Processing Time

Orders are processed within 1-2 business days (Monday–Saturday, excluding public holidays).
Once processed, you'll receive an email/SMS confirmation with tracking details.

3. Estimated Delivery Time

Metro Cities: 2–4 business days
Tier 2 & 3 Cities: 3–6 business days
Remote Areas: 5–9 business days

Note: These are estimated timelines. Delays may occur due to weather, operational issues, or high order volumes.

5. Tracking Your Order

Once your order is dispatched, you’ll receive:

A tracking link via email/SMS
Real-time status updates via Shiprocket

You can also track your order directly from the ‘Track Your Order’ page on our website.

6. Delivery Attempts

Our delivery partner will attempt delivery up to 2/3 times.
If you're unavailable, they may contact you to reschedule.
After 3 failed attempts, the package will be returned to our warehouse.

7. Address & Contact Information

Please ensure your delivery address and contact details are accurate. We are not responsible for delayed or lost shipments due to incorrect information.

8. Shipping During Sales or Peak Periods

During festive seasons, promotional sales, or special launches, processing and delivery times may be extended. We’ll keep you informed of any delays.

9. Undelivered Packages / RTO

If an order is returned to us due to failed delivery attempts or incorrect address (RTO), you can:

Request a re-delivery (shipping fees may apply)

10. Force Majeure

We are not liable for delays caused by circumstances beyond our control such as natural disasters, lockdowns, transport strikes, or government restrictions.

11. Legal Compliance

This policy is governed by the applicable laws of India under the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000.